Shipping & Delivery

We only deliver within Australia. Delivery times and costs will differ depending on your location. Please note the delivery times are based on the business days (Monday – Friday excluding public holidays).
V by VIE uses Fastway or Australia Post for all orders. Please check your shipping rate by entering your postcode at check out:

PLEASE NOTE:
All orders are dispatched from Sydney, Australia. A few extra days may be needed for deliveries to states outside NSW or in the rural areas.


STANDARD (3-5 BUSINESS DAYS)

Standard deliveries will usually take up to 3-5 business days from the time of purchase order.

*V by VIE cannot guarantee orders will be delivered within 3-5 business days. Please allow up to 7 business days for standard delivery.

RETURN POLICY

The team at V by VIE would like to thank you for shopping with us. For some reason, if you decide to change your mind with our products, we will happily exchange your products/ refund subject to the following conditions:

  • All returned items need to be in perfect unused condition complete with original packaging
  • Items must be returned within 30 days of purchase with a proof of purchase/ original receipt
  • You must provide your name, phone number and address
  • V by VIE is not responsible for any lost/ damaged items in transit
  • Refunds will be for the item, not for the original postage costs
  • You will be responsible for the return postage to get the item back to us and will need to pay for the delivery postage again
HOW TO MAKE A RETURN?
  1. Please email design@viestudio.com.au your contact details and your reason of refund
  2. Once processed, we will send you a return form
  3. Please fill in the return form, attached with your invoice. You will be responsible in returning the product to us, including return postage and delivery postage again
WARRANTY RETURNS
  • If you have received a faulty or damaged product upon delivery, simple lodge a return and we will arrange to have the item replaced
  • No refunds are allowed for those who decides to change their minds after using the product(s).
  • All faulty/ damaged goods must be returned to us for inspection
  • If the item is faulty/ damaged or does not fit the item’s description as listed on the website, V by VIE will cover all postage costs and provide a full refund