Shipping & Returns
SHIPPING
*** Due to the current restrictions in place, shipping may be delayed***
We appreciate your patience and are doing our best to ship all orders on time.
FLOWER ARRANGEMENT DELIVERIES
Flowers are a product of nature and are seasonal. Our aim is to make every effort to create our arrangements as pictured, however, please trust that our talented florists will select beautiful flowers as close to your selection if needed.
For all custom arrangements, please allow 2-3 days in advance, we make sure the order is packed fresh and delivered in the shortest time possible. If you require flowers on the same day, check out our readily available arrangements here.
All our flowers and plants are delicate items, we offer deliveries within 50km radius from our store. Any orders placed outside of the following postcodes will be cancelled & refunded.
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If you’re located outside this radius, please contact us at hello@vbyvie.com.au. Store pick up is also available. We are located within Cafe 0.6 at Shop 1A/11 Bowden Street, Alexandria NSW 2015.
*FLOWER SHIPPING RATES
- 0 – 20km: $15.5 flat rate
- 20 – 30km: $25 flat rate
- 30 – 50km: Please check shipping rate at checkout
SHIPPING FOR ALL OTHER ITEMS
We only deliver within Australia. Delivery times and costs will differ depending on your location. Please note the delivery times are based on the business days (Monday – Friday excluding public holidays).
V By VIE uses local couriers for all orders. Please check your shipping rate by entering your postcode at check out.
STANDARD (3-5 BUSINESS DAYS)
Standard deliveries will usually take up to 3-5 business days from the time of purchase order.
V by VIE cannot guarantee orders will be delivered within 3-5 business days. Please allow up to 7 business days for standard delivery.
Please allow up to approximately two weeks for pre-ordered products.
By definition: Pre-Order items are items that are currently in the middle of the production process. These items are not yet in stock and therefore not available to ship out. Date given as Delivery Date is the approximation of when the item is expected to be back in stock. Pre-Orders are processed as regular Orders. When Pre-Ordering an item your Credit Card will be charged. and will be shipped to you as soon as it arrives in our showroom.
PLEASE NOTE:
All orders are dispatched from Sydney, Australia. A few extra days may be needed for deliveries to states outside NSW or in the rural areas.
RETURNS
The team at V By VIE would like to thank you for shopping with us. For some reason, if you decide to change your mind with our products, we will happily exchange your products/ refund subject to the following conditions:
All returned items need to be in perfect unused condition complete with original packaging
Items must be returned within 30 days of purchase with a proof of purchase/ original receipt
You must provide your name, phone number and address
V By VIE is not responsible for any lost/ damaged items in transit
Refunds will be for the item, not for the original postage costs
You will be responsible for the return postage to get the item back to us and will need to pay for the delivery postage again
HOW TO MAKE A RETURN?
Please email hello@vbyvie.com.au your contact details and your reason of refund.
Once processed, we will send you a return form.
Please fill in the return form, attached with your invoice. You will be responsible in returning the product to us, including return postage and delivery postage again.
WARRANTY RETURNS
If you have received a faulty or damaged product upon delivery, simple lodge a return and we will arrange to have the item replaced.
No refunds are allowed for those who decides to change their minds after using the product(s).
All faulty/ damaged goods must be returned to us for inspection
If the item is faulty/ damaged or does not fit the item’s description as listed on the website, V By VIE will cover all postage costs and provide a full refund
To return your product, refer to “HOW TO MAKE A RETURN?” above.